Privacy Policy

Florida Tile, Inc. ("Florida Tile," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and mailing address when you submit inquiries, sample requests, or quote requests.
• Professional Information: Job title, role (e.g., architect, contractor, homeowner), and project details you voluntarily provide.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, referring URLs, browser type, and device information, collected automatically via cookies and similar technologies.
• Communications: Records of your correspondence with Florida Tile, including emails and form submissions.

2. How We Use Your Information

We use your personal information to:

• Respond to your inquiries, sample requests, and quote requests.
• Process and fulfill orders for samples and product documentation.
• Send you information about products, collections, promotions, and events you have requested or that may interest you (with your consent where required by law).
• Improve our website, products, and customer service.
• Analyze usage patterns and measure the effectiveness of our marketing efforts.
• Comply with legal obligations and enforce our policies.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you navigate our site, and improve our services. You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled. We use both first-party cookies (set by us) and third-party cookies (set by partners including analytics providers and advertising networks).

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Authorized Dealers: To help you locate and connect with Florida Tile dealers in your area, with your consent.
• Service Providers: Third-party vendors who assist us in operating our website, processing communications, and providing services (e.g., email platforms, analytics providers), under contractual confidentiality obligations.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Inquiry and contact form data is typically retained for 3 years unless you request earlier deletion.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your personal information
• Right to opt out of marketing communications at any time
• Right to data portability (where applicable)
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information below.

7. Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Florida Tile, Inc.
Privacy Officer
100 Florida Tile Blvd, Lawrenceburg, KY 40342
Email: [email protected]
Phone: 1-800-526-2484

See also our Terms of Service.